We provide just the right kind of support that you need. Our client-friendly support team is not only agile and ever-supportive in quickly resolving the issues as and when they arise but also efficiently runs proactive maintenance to avert issues popping up..
| ESSENTIAL | PREMIUM | ELITE | |
|---|---|---|---|
| Number of hours | 20 | 40 | 80 |
| Must use your hours within | 6 months | 6 months | 12 months |
| Pricing | £ 2499 | £ 4599 | £ 7999 |
| Payment | Upfront | Upfront | Upfront |
| Ticket Processing | |||
| SLA for Initial Ticket Pick-up (in hours) | 16 | 8 | 4 |
| SLA for Ticket Resolution (in hours) | 48 | 32 | 24 |
| Support Via | Email, phone or support portal | Email, phone or support portal | Email, phone or support portal |
| Portal Access | Yes | Yes | Yes |
| Issues & Tickets Scope | |||
| Design change considerations | Yes | Yes | Yes |
| Manager support | No | No | Yes |
| System Configuration changes | Yes | Yes | Yes |
| Data Management | Yes | Yes | Yes |
| Strategic Planning | |||
| Best Practices Review | No | No | Yes |
| Quarterly Release Planning | No | No | Yes |
| Yearly System Assessment | No | No | Yes |
| Training & Guidance | |||
| Admin and End User Training | Yes | Yes | Yes |
| Supported Modules + | |||
| People Profile | Yes | Yes | Yes |
| SAP JAM | Yes | Yes | Yes |
| Recruiting | Yes | Yes | Yes |
| Onboarding | Yes | Yes | Yes |
| Employee Central | No | No | Yes |
| Learning | Yes | Yes | Yes |
| Performance and Goals | Yes | Yes | Yes |
| Compensation | Yes | Yes | Yes |
| Succession and Development | Yes | Yes | Yes |
| Reporting Analytics | Yes | Yes | Yes |
| Workforce Planning | No | No | Yes |
| Workforce Analytics | No | No | Yes |
26-28 Hammersmith Grove, London, W6 7BA
+ 44 2039369008
Mon - Fri : 9 am - 5 pm
F1, 78, Gulmohar Avenue, Velachery Main Road, Guindy, Chennai - 600 032
+ 91 9677292933
Mon - Fri : 10 am - 6 pm
[email protected]